Return Eligibility
Items can be returned within 14 days of delivery. Products must be unused, in original packaging, with all tags.
How to Return
- Contact us via email to request a return.
- For Serbian customers — return via Pošta Srbije (customer pays return shipping) or drop-off at our Zrenjanin studio (free).
- For international customers — return via your local postal service (customer pays shipping).
- Include your order number and reason for return in the package.
Refund Process
Once we receive and check your return (usually within 2 business days), we refund to your original payment method within 5 business days.
Exceptions
- No returns for personalized or made-to-order items.
- Faulty or misdescribed products — we cover return shipping.